Claim 2 Day (trading style of The AI Desk Ltd) are committed to safeguarding the privacy of our clients.  Our current policy helps you understand how we process personal information for the provision of our Claims Management Service. We are committed to conducting our business in accordance with these principles to ensure that the confidentiality of personal information is protected and maintained. This policy tells you:

• What personal information we collect about you
• How the information we collect is used
• Who we may share your personal information with
• Your choices regarding the collection, use and distribution of your information
• About our security
• Who to complain to if you are unhappy

If you do not provide the personal information we request to provide our service, it may affect our ability to provide the service we offer, you will be informed of this at the appropriate time.

You may contact us if you have any questions about our Privacy Notice or practices at info@claim2day.com or at our mailing address below:

The AI Desk Ltd
Unit 19
1-13 Adler Street London
E1 1EG

Changes to our Privacy Notice

Claim 2 Day reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

Customer Information We Hold

Claim 2 Day provide a claims services for people who have been mis-sold products or services. The Customer Data the we collect may include:

Your name, address, contact number, IP address, date of birth, banking provider, bank account information, advisor details, email address, geographical location, browser type, referral source, length of visit to our website and pages viewed. We may also require other information about such as information about your health or your personal finances. This list may not include all the information we may require to provide our service/s.

If you contact us other than via our website, we may keep a record of that correspondence. We only collect Customer Data by lawful and fair means with the knowledge of consent of the individual.

If you decide to use our claims service, you will be provided with our terms and conditions of our service, details of our complaints procedure and how to cancel our service. You will also be able to access details of any regulator applicable to the service/s we provide as we work within a regulated industry.

We collect and process personal information from you at various stages to respond to your enquiries, to ensure that content from our site is presented in the most effective manner for you and for your computer, to notify you of changes to our websites, to provide you with specific advice, and to carry out our obligations in respect of any contract you enter with Claim 2 Day Limited

To provide our service we may also collect and receive the following information:

1. Complaint Information relating to the nature of a complaint or claim such as Council, Energy Provider, lender, investment company, insurer, administrator etc
2. Billing and other information. Customer payment information for processing the collection of a fee along with a billing address retained securely only until the appropriate payment of the fee has been made.
3. Whenever you visit our website we may obtain your IP address, device information, location information however, precise GPS location from mobile devices is not collected.

 

The information we ask for will be relevant to the service provided or the enquiry. Where possible the information will be accurate, complete and up to date.

How we use Your Information – Disclosures

We use your information to provide a claims service and to improve our web-based service to our clients (see our Cookies below). The information we collect about you is used solely for the purposes for which it is provided and will be shared with our employees to provide a mis-sold product or service.

To provide our service we also share your information with banks, lenders and regulatory bodies such as the Financial Ombudsman Service, Financial Services Compensation Scheme and with regulators where required.

We may use your data for additional purposes such as marketing products and services that we deem are relevant and are of legitimate interest.  You have the option to opt-out of the use of data for such purposes by contacting info@claim2day.com.

Legitimate Interest. 

We have a legitimate interest in keeping you updated of any further services offered by us which may be of interest to you both during and after the conclusion of the contract with us. We will use the contact information you provided. We may offer other services in other areas of mis-selling which may entail us a direct referral to third parties. Your consent will always be obtained before doing so and it is entirely your choice.

We may access and use Customer Data as reasonably necessary and in accordance with your instructions, to manage our claims service, security and any technical issues. We will also use your data at your request on customer support matters and when we are legally obliged to do so, such as for fraud prevention purposes or in connection with any legal proceedings or prospective legal proceedings to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk) and as provided by our agreement with you. This includes:

1. a) Communicating with you by responding to your queries or requests, to allow you to use the services available on our website and to provide third parties with statistical information only about our users which is done on an anonymised basis only
2. b) Sending service and administrative emails and messages to inform you about changes in our Services, our Service offerings, and important Service related notices, such as security and fraud notices. These emails and messages are considered part of the Services and you may not opt-out of them.
3. c) Sending emails about new product features or other news relating to our business where you have specifically agreed to this, by text message, email, telephone or by post. You can opt out of these at any time using the unsubscribe link within our newsletter email.
4. d) Communicating with you about billing, invoicing, account management and the management of billing and payments.
5. e) To deal with enquiries and complaints made by or about us relating to our website.
6. f) To contact you via text message, email or by post as determined by your preferences. Where you have indicated that you wish to be contacted by email you should ensure that you add info@claim2day.com to your email contact list.
7. g) Investigating and preventing fraud to keep our service secure and to prevent abuse and

Claim 2 Day DO NOT sell your data to anyone.

Cookies

A cookie consists of information sent by a web server to a web browser and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website; We will use the persistent cookies to: enable our website to recognise you when you visit

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

Our advertisers may also send you cookies.

Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites, including this one.

Your Rights

You provide us with details of what we ‘can do’ with your Data. You have the right to opt-in and importantly to opt-out by unsubscribing or asking to opt out. You can be specific about how we can and cannot use your data which means if you have told us that you do not want us to share your data with any third party then we will not. We put you in charge and, you have the following rights:

• To know that your data is being processed.
• To access your personal data To data portability and to
• have your information corrected if inaccurate (Including ensuring any third party puts right any inaccuracy).
• To request that your data be erased, restrict processing and object to processing and;
• To rights relating to automated decision making and profiling.

Of the data, we process outside of any contract, from May 2018 will retain the data for no longer than 12 months. When a data subject contracts with us to provide a mis-sold claims service, the data is retained within secure electronic archives as required by law but for no longer than 6 years after the conclusion of the service provided. Where reasonably practicable data is minimised so not to be identifiable to the data subject unless required by law or is subject to a Subject Access Request.

Links and Security

Claim 2 Day takes security seriously to protect the information you provide to us from loss, misuse, and unauthorized access or disclosure considering the sensitivity of the information we collect, process and store, and the technology resources available. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall- protected) servers.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet but we carry out due diligence checks on all third parties who ‘touch’ our client data.

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

General

You may not transfer any of your rights under this privacy policy to any other person We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Complaints

In the event of a complaint or breach relating to any aspect of our Data Protection our records will be made available to the relevant supervisory authority.  If you have a complaint about the service our complaints procedure is available through a link in the footer of our website.

If you have any queries about your information, how we may be using your information, or your rights contact us on info@claim2day.com  or write to

Data Protection Officer, The AI Desk Ltd, Unit 19, 1-13 Adler Street, London, E1 1EG

The data controller responsible for our website is The AI Desk Management. Our data protection registration number is ZA228693 

If you have made a complaint about any aspect of how your data has been processed and, you are still unhappy you have the right to complain to the If you are still unhappy with any aspect of Data Protection you are entitled to make a compliant to the ICO.

Information Commissioner’s Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

Fax:
01625 524 510